Practicalities

Should you in any case experience difficulties, please call Caroline on +32 477 44 78 95 (Proximus paying mobile number) or mail caroline@thecherryonthecake.com.

SECURE PAYMENT

Payment service is delivered by the secured payment gateway Ogone. You can pay by bank transfer or credit card. ( For more info go to our F.A.Q.’s or www.ogone.be)

Ogone is one of the leading European Payment Service Providers with thousands of customers across 35 countries. Paying with Ogone is safe, easy and quick. Your payment is done safely without revealing your bank details to the seller. Ogone is protected by the best anti-fraud systems and your bank details are not transmitted to us. The exchange of delicate information - like your credit card number- goes between you and the 100% protected Ogone site. This means that The Cherry on the Cake hasn't got access to this information. While filling in your bank details you are not on our server, but on the protected Ogone server. Once your payment is accepted, you receive a confirmation by e-mail. For more information, please go to: www.ogone.be


SHIPPING CHARGES

We ship in Belgium and Europe with Kilopost a service offered by De Post / La Poste.

Shipping outside Europe goes through FedEx. Please ask for price.

Country of shipping Standard Express
Belgium 5 € Please ask caroline@thecherryonthecake.com
Netherlands & Luxemburg 10 €
Europe (Except NL & L) 12 €
Outside Europe & U.S. 16 €  

 

Product prices are tax included. Delivery charges include handling and are not calculated in the price unless mentioned explicitly.

Shipping is free if you buy for 150 € or more within BENELUX.

The post woman or man personally delivers your parcel to you.

If you cannot be reached:

  • De Post leaves a notification in the letterbox and holds the item for fourteen days at the nearest post office for collection.
  • To know where the nearest post office is, please click: 

 http://www.depostlaposte.be/locations/residential/nl/index.

    • or reach the call centre at this phone number 022/012345 (local tariff):
      - from Monday to Friday as of 8:00 AM to 7:00 PM,
      - and Saturday as of 8:30 AM to 12:00 AM.


 

SHIPPING TIME

We deliver products in Belgium in maximum 7 working days if products are in stock.

We sell a lot of unique items. Should the ordered products not be in stock (all of them, some or temporarily),we mail you the exact status of your order.

For delivery outside Belgium, please count maximum 10 working days.

RETURN POLICY

You have the possibility to return the items you bought on the website if they are not to your liking. You have a time frame of 15 days following the day after you received your order to send it back - the postmark date shall be considered proof.

We ask that you respect the following conditions:

- Do not return items that have been worn or used
- Send us the items in their original packaging received upon delivery
- Items must be returned to the following address:
The Cherry on the Cake V.O.F. -
Avenue Winston Churchilllaan 39/3 - B-1180 Brussels

The return method is up to the customer and at his expense.


Items returned in accordance with the aforementioned conditions and within 7 days following delivery will be reimbursed in full. For items returned between the 8th and 15th day, the customer will receive a purchase voucher valid for 6 months on the www.thecherryonthecake.com.

If you wish to exchange an item, all you have to do is ship it back to us following the steps described above. After receiving your reimbursement or your purchase voucher, you can reorder via our website.

GIFT WRAPPING

Most of the designers have their own very nice packaging.

We pack all our goods in any case in lovely "Cherry" gift wrapping for you and your loved ones.

Our enthusiasm & smile will come to you & them just by seeing the parcel!