Terms & conditions
The Cherry on the Cake V.O.F.
avenue Winston Churchilllaan 39/3
At The Cherry on the Cake you can place an order online, or by email. All prices quoted on our website are in EUROS, include VAT but do not include delivery costs. If applicable, a delivery charge will be added during the purchasing process. For more information on delivery and charges, please go to Delivery & Payment.
Promotional offers and prices are subject to validity at the time of ordering. Prices can change without notice.
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. You will also have declared that you are older than 18 years of age and responsible for your purchase.
The sales contract is created on the Order Summary page when you click on “Confirm Order”. The sales contract becomes binding when we receive confirmation of receipt of your payment. The Cherry on the Cake can cancel an order or add extra conditions if necessary for example for large orders, incomplete order procedures and problems with previous orders. In this case you will be notified within 24 hours of your purchase.
Companies and/or individuals with a valid VAT number can request an invoice. This option is included in the purchasing process. The current rate of VAT is 21%.
Once you have placed your order you will receive an order confirmation email from us.
Products, Law & Territory
Website and Conformity of Goods
We endeavour to ensure that the goods we sell have accurate descriptions, specifications and pictures. However, these are not binding and are aimed at giving you a general description of the products. The Cherry on the Cake.com will not be responsible for errors or omissions.
The Cherry on the Cake.com cannot be held liable for damages incurred from access or use of this website nor for the temporarily unavailability or poor functioning of the website.
Order Cancellation and Returns Policy
Belgian legislation (14th July 1991) allows the buyer to cancel the order within 7 working days of the date of delivery. The goods need to be returned within 5 working days after the notification of cancellation. You may only return goods after confirmation from The Cherry on the Cake.com to do so. Cancellation is not possible for goods that have been especially made for you.
We will not accept returns of articles made to measure.
Address for returns:
The Cherry on the Cake.com
Loss or damage during transport
In accordance with Belgian law the buyer is responsible for loss and/or damage of an ordered product once the products have been delivered. You are responsible for checking your goods upon delivery. In the event of damage, a refund or replacement can only take place if the goods are immediately returned to The Cherry on the Cake.com upon receipt. By signing the delivery note, the buyer declares acceptance of the goods and a refund or replacement will no longer be possible.
Goods are usually delivered within 7 working days, stock permitting. If goods are no longer in stock, momentarily or permanently, The Cherry on the Cake.com will notify you. Dates quoted for delivery are estimated dates only and may be subject to changes which are out of our control. Eventual delivery delays do not give the buyer the right to cancel the order, refuse goods or claim damages.
Guarantee & Warranty
If goods fall under warranty The Cherry on the Cake.com will endeavour to have faulty items replaced or the goods refunded in accordance with the warranty general terms & conditions but will not be liable for any further damage claims. The Cherry on the Cake.com can never be held liable if a supplier does not follow through on its responsibilities for example in the eventual case of a bankruptcy of the supplier. The Cherry on the Cake.com is not responsible for the loss, material or any other damage incurred by the buyer or any other third party due to the use of the goods.
Complaints can be made by emailing us at firstname.lastname@example.org and we will respond within 5 working days.
Your personal details will only be used by The Cherry on the Cake.com for the confirmation, invoicing and delivery of your order. However, if you have given your personal consent during the registration process, we may transmit your personal details to organisations contractually bound to The Cherry on the Cake.com. In accordance with the law 78-17 dated 6th of January 1978, you have the right to access and amend your personal data. You can do this personally by accessing your account information online (via details after registration) or by contacting us at email@example.com.
Intellectual property rights
All content of the The Cherry on the Cake.com website (including pictures, designs, logos, written texts, photographs and other materials) and the underlying technology are protected by copyright trademark or registered trademark. They are protected by intellectual property rights and belong to The Cherry on the Cake.com.